Refund Policy
Refund Policy | JD Gross Audio
Effective Date: 9/25/25
At JD Gross Audio, we are committed to providing high-quality music production, mixing, and mastering services for artists and churches. Because each project is customized and requires significant time and creative effort, our refund policy is as follows:
1. No Refunds After Project Start
Once a project has begun (including pre-production, recording, mixing, or mastering), refunds are not available. This ensures fairness and respect for the time, resources, and creative energy invested.
2. Pre-Project Cancellations
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If you decide to cancel before any work has started, you may be eligible for a refund.
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Refunds in this case will be issued at JD Gross Audio’s discretion, minus any transaction or administrative fees.
3. Deposits & Payments
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Deposits or upfront payments made to secure project time are non-refundable once the project is scheduled.
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Full payment must be received before final deliverables are released.
4. Quality & Revisions
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We strive to deliver professional results aligned with your vision.
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Revisions are included as outlined in your project agreement.
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Additional revisions beyond the agreed scope may be subject to extra charges but are not grounds for a refund.
5. Contact
If you have any questions about this Refund Policy, please contact us at:
JD Gross Audio